Privacy & Terms
Thank you for browsing the Heart Warrior Herbs & Crystals Shop. The following make up the general terms and conditions for orders of jewellery items from this site. If ordering consultations and other services from Dianna, you can view a more suitable policy at the main herbal site.
Privacy
Your information is only ever used to send your orders to you and never for any other reason. Dianna will never sell your information onto a third party. Where you have signed up to any of our newsletters, your email address will be kept strictly confidential and never shared. Newsletters may include promotional items and some marketing specifically for Dianna's products and services. (We currently have no newsletter.)
This website is hosted on Weebly. You can read their privacy policy and how they collect and share your information here.
Cookies
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They help analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using this website, you are automatically agreeing to the use of cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. About Cookies is a fabulous site that gives you information on how to manage and delete cookies from your computer.
Shop Terms
All items are handmade and new. We do our best to package them well, and we also reuse packaging sometimes (like bubble wrap) in order to do our bit to help the environment.
Please note, while we do our best to represent the item as precisely as possible through our photographs, colours may appear slightly different on the screen due to camera lens and lighting.
Crystal descriptions given in the shop are based on Dianna's own esoteric use, knowledge, and experience of working with crystals and gemstones. It is meant as a spiritual and emotional aid to wellbeing, and in no way replaces advice given to you from your medical health professional.
For guidelines on looking after your jewellery, please refer to the downloads on the contact page.
Payment
We use Stripe as our payment processor. Your transaction will appear as 'Heart Warrior Herbs' or 'HWH' on your statement. Heart Warrior Herbs will contribute 0.5% of your purchase to remove/offset CO₂ from the atmosphere.
It is also possible to pay by bank transfer - this is a popular option for those who collect their orders locally or for those who do not wish to use a payment processor, or do not like the above options. In this case, submit your order by email and we will send you an invoice with bank transfer details.
If you are local, you can pay in cash in-person. Please ask.
If you would like to pay using PayPal, please ask us for our payment link.
Coupons and Discount Codes
Any coupons or discount codes offered for use at checkout cannot be used with any other offer, and exclude shipping/postage costs.
Delivery
Because of the nature of our products, we currently only deliver within the United Kingdom. Items are usually sent within 48 hrs of purchase by Royal Mail 24hr Tracked and Signed OR by Evri Courier (whichever option works out the best for your order) - we charge a flat rate fee of £4.95 per order. However, glass items may incur a higher delivery cost. All delivery costs are combined at checkout.
Returns
Returns are accepted within 14 days as long as all items are in their original, unused (sealed) condition. Postage will not be refunded unless the item(s) is proved to have been damaged in the post. If this is the case, please contact us straight away on receipt with photographs and details of the damage. To arrange a refund, email Dianna at [email protected]
To comply with hygiene regulations, we cannot accept returns for earrings.
None of the above affect your statutory rights. When you make a purchase from this website, you are agreeing to the Terms laid out above. They may be changed at any time without notice - please refer back to this page to view any updates.
We strive to provide you with a considerate and fulfilling service. Should you have any questions at any time about our Terms or shop policies, don't hesitate to ask.
Thank you for browsing the Heart Warrior Herbs & Crystals Shop. The following make up the general terms and conditions for orders of jewellery items from this site. If ordering consultations and other services from Dianna, you can view a more suitable policy at the main herbal site.
Privacy
Your information is only ever used to send your orders to you and never for any other reason. Dianna will never sell your information onto a third party. Where you have signed up to any of our newsletters, your email address will be kept strictly confidential and never shared. Newsletters may include promotional items and some marketing specifically for Dianna's products and services. (We currently have no newsletter.)
This website is hosted on Weebly. You can read their privacy policy and how they collect and share your information here.
Cookies
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They help analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using this website, you are automatically agreeing to the use of cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. About Cookies is a fabulous site that gives you information on how to manage and delete cookies from your computer.
Shop Terms
All items are handmade and new. We do our best to package them well, and we also reuse packaging sometimes (like bubble wrap) in order to do our bit to help the environment.
Please note, while we do our best to represent the item as precisely as possible through our photographs, colours may appear slightly different on the screen due to camera lens and lighting.
Crystal descriptions given in the shop are based on Dianna's own esoteric use, knowledge, and experience of working with crystals and gemstones. It is meant as a spiritual and emotional aid to wellbeing, and in no way replaces advice given to you from your medical health professional.
For guidelines on looking after your jewellery, please refer to the downloads on the contact page.
Payment
We use Stripe as our payment processor. Your transaction will appear as 'Heart Warrior Herbs' or 'HWH' on your statement. Heart Warrior Herbs will contribute 0.5% of your purchase to remove/offset CO₂ from the atmosphere.
It is also possible to pay by bank transfer - this is a popular option for those who collect their orders locally or for those who do not wish to use a payment processor, or do not like the above options. In this case, submit your order by email and we will send you an invoice with bank transfer details.
If you are local, you can pay in cash in-person. Please ask.
If you would like to pay using PayPal, please ask us for our payment link.
Coupons and Discount Codes
Any coupons or discount codes offered for use at checkout cannot be used with any other offer, and exclude shipping/postage costs.
Delivery
Because of the nature of our products, we currently only deliver within the United Kingdom. Items are usually sent within 48 hrs of purchase by Royal Mail 24hr Tracked and Signed OR by Evri Courier (whichever option works out the best for your order) - we charge a flat rate fee of £4.95 per order. However, glass items may incur a higher delivery cost. All delivery costs are combined at checkout.
Returns
Returns are accepted within 14 days as long as all items are in their original, unused (sealed) condition. Postage will not be refunded unless the item(s) is proved to have been damaged in the post. If this is the case, please contact us straight away on receipt with photographs and details of the damage. To arrange a refund, email Dianna at [email protected]
To comply with hygiene regulations, we cannot accept returns for earrings.
None of the above affect your statutory rights. When you make a purchase from this website, you are agreeing to the Terms laid out above. They may be changed at any time without notice - please refer back to this page to view any updates.
We strive to provide you with a considerate and fulfilling service. Should you have any questions at any time about our Terms or shop policies, don't hesitate to ask.